FAQs

QUESTIONS AND ANSWERS FOR PROSPECTIVE TRADERS

Q: How much does it cost to join?
A:You can choose to join either with a £35 'Friends & Family' Pack, a £75 Starter Pack or a £200 Business Pack. For further information, please see the Join Us section on our website.

Q: Can I register to be a Phoenix Trader on the phone?
A: No, we do need your signed agreement before we can process your application or, alternatively, you can register online.

Q: Does my agreement need to be signed by my sponsor?
A: No it is not essential but please remember to send your sponsor their copy.

Q: Can my daughter (who is 17) become a Phoenix Trader?
A: No, you have to be at least 18 to become a Trader.

Q: Do I have to be VAT registered if I would like to become a Phoenix Trader?
A: No, you only need to register for VAT when your 'taxable supplies' exceed the statutory limit – currently £70,000.

Q: Can I place an order for extra items when I join?
A: Yes you may order extra items and we will ship everything together provided the total is under the statutory limit of £200 that you can spend with us in your first seven days.

Q: How long will it take for my Business, Starter or Friends & Family Pack to arrive?
A: We will normally ship your Pack the day after receiving payment with your signed agreement form (if you join online, your electronic signature is provided by way of a tick box). We ship on a next day delivery basis to addresses on the UK mainland except the Highlands of Scotland where deliveries normally take 2 days.

Q: How many brochures will I receive when I join?
A: There are 10 brochures in the Friends & Family Pack, 25 in the Starter Pack and 50 in the Business Pack. You will also get a selection of sample cards, sales aids and forms in varying quantities depending on the pack you join with.

Q: Do you require a minimum amount to be spent in order to use a debit/credit card?
A: No.

Q: How much will I pay for delivery of my orders?
A: From 1st August 2015, we have introduced the following two rates:

  1. A flat rate of £5 plus VAT, regardless of the order size, for a next day courier service (from shipping date).
  2. A Letterbox Card Pack rate of £2.50 plus VAT which is for up to 25 greetings cards only. This pack will be sent via Royal Mail and is specially designed to fit through an average letterbox; delivery will be one to two days (from shipping date). We know that there is always going to be a need to place last minute orders and this Letterbox Card Pack will allow you to make those emergency top up card orders to keep your customers happy and give you tighter control of your business.

Q: How long do orders take to arrive?
A: We will ship your order no later than the 4th working day after receipt. From 1st August 2015, the standard service costs £5 plus VAT and your order will be sent via courier on a next day (from shipping date) service. However, please note that there are some areas within the UK where it is not possible to have your order delivered on the next working day. We also have a Letterbox Card Pack rate of £2.50 plus VAT which is for up to 25 greetings cards only. This pack will be sent via Royal Mail and is specially designed to fit through an average letterbox; delivery will be one to two days (from shipping date).

Q: Can I advertise on the internet or in publications?
A: Any advertising or promotion, direct or indirect, must be approved by one of the company directors. Permission to advertise on internet trading sites such as eBay is always refused. When traders advertise without our authority, there is a real danger that, inadvertently, claims are made about our proposition which misrepresent the offer and do not comply with the statutory notices that someone promoting a direct selling business needs to adhere to. There is also an issue of artist's copyright where images are used without permission. It is in the interests of the Company, and all Independent Phoenix Traders, for the Company to protect its brand and reputation. As far as the internet is concerned, all Trader activity must therefore be influenced by the principles set out in our Fact Sheet 4: Principles for use of the internet.

Q: Can I sell to shops?
A: We operate only as a direct selling business and do not supply any retail outlets, although as a company we are approached regularly by shop proprietors. We think that sales through shops would create conflict between distribution channels and we make a clear statement in our literature that our products are available exclusively through Independent Phoenix Traders who operate a direct to consumer service. Please refer to Fact Sheet 6: Principles for selling outside the home.

Q: Is there a minimum order?
A: No, you may order as much or as little as you want.

Q: Do I have to order every month?
A: No, you order whenever you want. There are no requirements to reach monthly sales targets unless you wish to earn extra bonuses. We have Traders who join for the sole purpose of fundraising for their chosen charity for three months a year and we have Traders who, from day one, structure their business to take full advantage of all the reward benefits extra sales can bring.

Q: Do I have to purchase a specific amount of products each month?
A: No, you can order as much or as little as you wish. To qualify for bonus payments, however, you need to meet the volume criteria in the months in which you wish to be paid bonuses.

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